---
name: refund-a-customer
description: "Issue a refund in Stripe and log it for the weekly finance report. Use when a customer asks for their money back."
---

# Refund a customer

One or two sentences on what this skill does and the result it produces.

## When to use
- A customer asks for a refund on a charge from the last 60 days
- Support needs a refund logged for finance

## Steps
1. Find the charge in Stripe by the customer's email [0:14]
2. Refund the full amount with the reason "requested_by_customer" [0:41]
3. Add a row to the Finance sheet: date, email, amount, reason [1:05]
4. Reply to the customer with the refund template below

## Prompts used

### Prompt 1

```text
Draft a short, warm refund confirmation for {customer name}. Mention the amount,
that it takes 5–10 business days to appear, and thank them for their patience.
```

## Notes
- Never refund more than the original charge.
- Timestamps like [0:14] link each step to the moment in the video where it's shown.